Implementation

Software is nothing without good data, intelligent integration, well-designed business processes and motivated users. We will ensure the smooth introduction of our product into your organisation:

  • our implementation team will ensure that things happen in the right order and at the right time
  • our installations team will get the software installed and loaded with your data
  • our product consultants will help you configure the software to your needs
  • our product trainers will help your users to become experts

Support

Our help desk and support teams combine detailed product knowledge with strong technical skills and approachability. We will minimise interruptions to your work and help you make the most of our product:

  • we resolve any day-to-day problems or technical issues as quickly as possible
  • we plan and assist with product upgrades to ensure a smooth transition between versions
  • targetted training programmes ensure that users can build on their existing knowledge and get comfortable with new features

Customers can raise support request tickets on SherlOCC and can download documentation and patches from the support site.