OCC’s Provider Portal acts as a secure shared space between the council and its social care providers. It enables information and documents to be securely exchanged. Local authorities can share information and documents with providers as well as managing invoices or scheduled payments. We spoke with Amanda Chinn, ContrOCC Lead at Norfolk County Council (NCC), to find out why the council decided to purchase the portal and what the impact has been, both for the council and for their social care providers.
Milton Keynes City Council implemented Online Financial Assessments (OFA) in early January 2023. This tool allows members of the public to calculate their contribution and to submit completed assessments directly to the council for review and further action. Milton Keynes spoke to us about their experience of implementing and onboarding the software.
OCC offer an online portal which enables a local authority to exchange information quickly and securely with Carers/Providers. This might be information about a child, finances and/or the care package.
In this case study we explore how conducting a software healthcheck can enable councils to make the most of our social care finance system.
We recently spoke to Steve Power (Service Manager, Financial Management - Children and Families) about how implementing OCC’s ContrOCC social care finance software has made a positive impact on the team at Manchester City Council.
OCC offers a Financial Protection module which enables smoother management of client assets and finances, saving time and money for those with this responsibility. We spoke to Kingston and Sutton about their experience of implementing the functionality over the last year. They explained the benefits they have seen even at this early stage.
Gloucestershire went live with ContrOCC in February 2018, prior to the release of organisational recharging. They adopted the module soon after it was built and began configuration in January 2019. Gloucestershire now use it to recharge FNC/CHC costs monthly to Gloucestershire Clinical Commissioning Groups.
Our Visits module enables providers with electronic call monitoring systems (ECMS) to submit their care data directly to ContrOCC. The visit data is automatically assigned to the most appropriate care package and is used to make payments to providers and to charge clients.
Social Care ContrOCC Health Check at Milton Keynes Council: A Local Authority Viewpoint “A big part of the Health Check was the change to Milton Keynes Council’s service groups and budget derivation rules, which were implemented successfully in readiness for the LAS go live. OCC colleagues were always approachable and available to offer guidance and support, sometimes at short notice.
Prior to the OFA rollout, Surrey’s would offer in person visits, or telephone assessments. A shift towards digital self-service at the council began in 2017. The software really tied in with the council’s vision of transforming the customer journey by moving services online. The OFA gives customers the opportunity to decide how and when they want to provide the financial information.