OFA: Digital Self-Service at Surrey
Finance Social Care OFA: Digital Self-Service at Surrey Anouska Howells-Cook, Business Support Manager at Surrey County Council, spoke to us about Surrey’s experience of implementing the OCC Online Financial Assessment tool (OFA). Why did Surrey implement the OFA? Prior to the OFA rollout, Surrey’s would offer in person visits, or telephone assessments. A shift towards digital self-service at the council began in 2017. The software really tied in with the council’s vision of transforming the customer journey by moving services[...]