Many business improvements depend on quality business intelligence. The high-level business intelligence practice model below shows how actions in one area can generate improvements in the way an organisation collects and uses its data.
An OCC business improvement project acts on this cycle at key points, challenging assumptions, identifying gaps, improving the authority’s knowledge about its data and allowing managers to make decisions with confidence.
One example is a project to compare proposed changes to a council’s charging policy.
We were contacted by a local authority that was considering several possible changes to its charging policy, including changes to maximum charge and/or allowable disregard. The authority wanted to see the effects on both charge-paying clients and revenue.
OCC modelled each option and combination of options using the authority’s anonymised data to provide truly comparable results for each scenario. The authority could see clearly the impact of each scenario on clients and the authority, allowing elected members to make their decision based on evidence.
To take one example, the results showed that removing the maximum charge would increase revenue by 13%, or approximately £100,000 per year.
Scenario modelling is just one way that OCC can help local authorities meet their business improvement goals. Other ways include:
We would be happy to discuss these or other ways in which we can help your local authority. If you would like more information about OCC and business improvement, please contact us.