Tool for Customer Surveys Analysis
- Improves customer satisfaction by generating customer surveys on the fly
- Reduces the cost of analysing customer survey responses using advanced data analysis tools
OCC designed a survey tool for a City-based company to analyse information in questionnaires on the performance of financial organizations. For each question a report is tailored to the nature of the data analysis.
Easily-maintained reports
Reports can be generated in different formats in this system, eg, to focus on a specific question or to provide geographical comparisons. OCC's system provides an easily-maintained stack of reports, allowing for greater control over report generation. We designed this system to filter data and edit it prior to graphical presentation in a variety of client-ready formats.
Built-in flexibility of database
The database also facilitates the single-step production of multiple specific reports. Its flexibility means that it requires little effort to generate full reports for adapting to other types of formatted reports, eg for Foreign Exchanges to study.
Worldwide distribution
OCC designed this system for Global Research, which is the City-based research division of Euromoney Publications plc. The company researches and analyses the performance of financial institutions and distributes the findings of the research to major financial organizations worldwide.
